5bmv Privacy Policy

5bmv operates the online casino and sports betting platform accessible at 5bmv.net (the "Platform"). References to "5bmv," "we," "us," or "our" throughout this Privacy Policy refer to the entity responsible for operating the 5bmv platform and for the collection and processing of personal data described herein.

5bmv is the data controller for personal information collected from players and site visitors in connection with the Platform. As data controller, 5bmv determines the purposes and means of processing personal data, and is accountable for ensuring that such processing complies with applicable data protection law — including the Philippine Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC).

This Privacy Policy applies to all personal data collected through the 5bmv website, mobile-optimised platform, customer support channels, and any other touchpoints through which you interact with 5bmv as a registered player or site visitor.

5bmv collects personal data through several channels: during account registration, through ongoing use of the Platform, during KYC verification, and through your interactions with our customer support team. The categories of data we collect include:

5bmv does not intentionally collect sensitive personal information beyond what is required for identity verification and AML compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes unless specifically required by PAGCOR regulatory obligations.

5bmv uses your personal data for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes listed below. The primary purposes for which 5bmv processes personal data are:

• Account Management: To create, maintain, and secure your 5bmv player account, including verifying your identity at registration and during ongoing KYC checks as required by PAGCOR standards.
• Transaction Processing: To process your deposits and withdrawals through GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, USDT, and Coins.ph, and to maintain accurate financial records in Philippine Peso.
• Service Delivery: To operate and deliver the gaming services you access on 5bmv, including slots, live dealer games, sports betting, bingo, and fishing games.
• Regulatory Compliance: To fulfil our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activities on the Platform.
• Customer Support: To respond to your queries, complaints, and disputes through live chat and email support, and to maintain records of support interactions.
• Responsible Gaming: To administer your responsible gaming settings — including deposit limits, cooling-off periods, and self-exclusion requests — and to monitor gaming patterns that may indicate problem gambling behaviour.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, stability, and features of the 5bmv platform.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates — but only where you have opted in to receive such communications, in line with the consent requirements of the Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, 5bmv is required to have a lawful basis for each category of personal data processing. The legal bases on which 5bmv relies are:

• Contractual Necessity: Processing required to perform the contract between 5bmv and a player — including account creation, game access, and payment processing — is carried out on the basis that it is necessary to fulfil the Terms & Conditions you accepted at registration.
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, AMLA obligations, NPC data protection requirements, and other Philippine legal obligations is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, and anonymised analytics is carried out on the basis of 5bmv's legitimate interests, provided those interests are not overridden by your own rights and interests.
• Consent: Processing for direct marketing communications is carried out solely on the basis of your freely given, specific, informed consent. You may withdraw this consent at any time through your account settings or by contacting support.

5bmv does not sell, rent, or trade your personal data to any third party. However, in order to operate the Platform and comply with legal obligations, we share certain personal data with trusted third-party partners under strict data processing agreements. These partners are permitted to use your data only for the purposes for which it was shared and in accordance with applicable law.

Categories of Third Parties with Whom We Share Data:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals. These providers are subject to their own data protection obligations under Philippine financial regulation.
• KYC & Identity Verification Providers: 5bmv may use licensed third-party identity verification services to assist with document authentication and AML screening, in compliance with PAGCOR requirements.
• Game Content Providers: Licensed game studios and live dealer platform providers may receive limited technical session data (such as player session tokens) to deliver their games within the 5bmv interface. These providers do not receive your full personal profile.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities may receive your data where disclosure is required by law or regulatory mandate.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers may process personal data as part of delivering the technical services that support the 5bmv platform. All such providers are bound by contractual data processing agreements.

5bmv uses cookies and similar tracking technologies on the Platform to ensure the site functions correctly, to keep you logged in securely during your session, and to analyse how players interact with different features. The types of cookies we use are:

• Essential Cookies: These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your game state, and enable basic security features. You cannot opt out of essential cookies without ceasing to use the Platform.
• Analytical Cookies: These cookies collect anonymised data about how players navigate the 5bmv platform — which pages are visited most, where players encounter errors, and how long sessions typically last. This data is used exclusively to improve platform performance and player experience.
• Functional Cookies: These cookies remember your preferences, such as your chosen language setting, responsible gaming limits, and notification preferences, so that you do not need to re-enter them on each visit.
• Marketing Cookies: With your consent, 5bmv may use cookies to track your engagement with promotional content and to personalise the bonus offers and game recommendations displayed to you within the logged-in platform. You may withdraw this consent at any time via your account cookie preferences.

You can manage cookie preferences through your browser settings. Note that disabling cookies beyond essential ones may affect certain features of the 5bmv platform, including personalised game recommendations and saved preferences.

5bmv implements a range of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• TLS Encryption: All data transmitted between your browser or device and the 5bmv platform is encrypted using Transport Layer Security (TLS) to prevent interception during transit.
• AES-256 Encryption at Rest: Sensitive stored data — including KYC documents, financial records, and authentication credentials — is encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to systems that hold personal data is restricted to authorised 5bmv personnel on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular review.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their 5bmv accounts to add an additional layer of protection against unauthorised access.
• Regular Security Audits: 5bmv conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in the Platform's infrastructure.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, 5bmv will notify the National Privacy Commission and affected players in accordance with the timeframes and requirements of the Data Privacy Act.

5bmv retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Our retention periods are guided by the following principles:

• Active Accounts: Personal data associated with an active 5bmv player account is retained for the lifetime of the account plus a minimum of five (5) years following account closure, in line with PAGCOR record-keeping requirements and AMLA obligations.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five (5) years from the date of verification, in compliance with Philippine AML regulations.
• Transaction Records: Financial transaction records — including deposit and withdrawal histories — are retained for a minimum of five (5) years to satisfy regulatory and tax record-keeping requirements.
• Support Communications: Records of customer support interactions are retained for a period of three (3) years to facilitate dispute resolution and quality assurance reviews.
• Marketing Data: Marketing consent records and engagement data are retained until you withdraw consent, plus a reasonable period to evidence that consent was validly obtained.

Upon expiry of the applicable retention period, personal data is either securely deleted, anonymised so that it can no longer be associated with any individual, or archived in a manner that prevents further active use, depending on the category of data and applicable legal requirements.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5bmv:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You may request a copy of all personal data that 5bmv holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as contact details) can often be made directly through your account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for its original purpose and no legal retention obligation applies — you may request that your personal data be deleted. Note that erasure requests may not be fulfilled where retention is required by PAGCOR regulations or AMLA.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Objections to marketing processing will always be honoured immediately.
• Right to Data Portability: You may request that personal data you provided to 5bmv be transferred to you or to another service provider in a structured, commonly used, machine-readable format where technically feasible.
• Right to Lodge a Complaint: If you believe that 5bmv has processed your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

If you are under 21 years of age, you must not register an account on 5bmv, access any real-money gaming features, or submit any personal data through the Platform. The age restriction of 21 years reflects the legal minimum age for casino gaming participation under Philippine law and PAGCOR regulatory standards.

If 5bmv discovers or has reason to believe that a player is under the age of 21, the relevant account will be immediately suspended, all funds will be placed on hold pending investigation, and any personal data collected from that individual will be deleted as promptly as permitted by applicable law and regulatory obligations. Parents and guardians who believe a minor has registered on 5bmv should contact our support team immediately at [email protected].

5bmv may send you promotional communications about bonuses, new games, seasonal offers, and platform updates — but only where you have explicitly opted in to receive such communications at the time of registration or through your account settings.

Marketing communications from 5bmv may be sent via email or SMS to the contact details registered on your account. The content may include welcome bonus updates, reload offers, slot tournament announcements, sports betting promotions for PBA and international markets, and other platform news relevant to Filipino players.

Opting Out: You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences within your 5bmv account settings.
• Clicking the unsubscribe link included in every marketing email we send.
• Contacting our support team directly at [email protected] and requesting to be removed from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal notifications, and account security alerts — which are sent as part of the standard service regardless of marketing preferences.

5bmv reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the features of the Platform. When material changes are made, we will notify registered players via the email address associated with their account and post a prominent notice on the 5bmv platform.

The updated Privacy Policy will take effect on the date indicated in the "Last Updated" header at the top of this page. Continued use of the 5bmv platform following the effective date of any revision constitutes your acknowledgment of and agreement to the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 5bmv protects your personal information. The most current version of this policy is always available at 5bmv.net/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5bmv handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week.

5bmv is committed to resolving all privacy concerns promptly and fairly. Our support team serves players across the Philippines — from Manila, Cebu, and Davao to Quezon City, Makati, and every region of the archipelago.